📜 Policies

Made on demand in 2-4 business days

We're all about getting your order to you ASAP! 🌟 Each of our products is custom-made just for you, on-demand. And guess what? A whopping 95% of our items are ready to ship in just 2-4 business days! Sometimes, though, if a product plays hard to get (you know, those temporary stock hiccups) or needs a little extra TLC to pass our tough quality checks, it might take a tad longer to reach you.

Just a heads-up: Once we kickstart the production of your order, we're unable to hit pause or cancel it. And as much as we'd love to, predicting exact delivery dates isn't our superpower yet. 📅✨

30 days limited warranty from delivery date

Swish Embassy guarantees that all products are free from manufacturing defects for 30 days from the date of delivery. If you discover a manufacturing defect within this period, please contact our customer service team immediately. Upon verification, we will repair, replace, or refund your purchase at our discretion. This warranty does not cover damage caused by accidents, misuse, or normal wear and tear. To initiate a claim, provide your order number and a detailed description of the issue. Let us help ensure your satisfaction with our products.

Customer service excellence

Got a question? We're all ears! 🌟 Our 5-star customer service team is here to help fast—just hit us up with a ticket [here] and we'll get back to you in a jiffy, usually within 1-2 days. Let's chat!

🌈 All About Returns/Exchanges/Refunds

Sorry. We can't accept returns.

We're thrilled to offer an amazing variety of designs, garments, colors, and sizes, just for you! To make sure everything is exactly as you want, we start creating your order right after you place it, usually getting it ready within just a few days. Because we make these items specially to your specifications, we can't accept returns. However, we totally get that sometimes things might not turn out as expected. So, if there's an issue with a defect or warranty, we're on it. And if you're shopping with us for the first time and your item doesn't fit quite right, don't worry! Check out our size forgiveness policy below for a hassle-free fix.

❤️‍🩹 Warranty against defects: replacement, refund or credit.

If your Swish Embassy order has a hiccup (you know, those pesky manufacturing defects), we're on it! You have up to 30 days after your delivery date. Snap some pictures and give a shout-out to our ace customer service team, and they'll kickstart the return process for a replacement, refund or store credit. 🛠️✨

📏 Size Forgiveness for First Time Shoppers: We'll replace up to 3 items free of charge.

New to Swish Embassy? Let's Talk Size Forgiveness! First-time shopper jitters about the fit? Worry not! If your new buy isn't the perfect fit, we've got your back. We'll swap up to 3 items* for a different size, absolutely FREE, or hit you up with a store credit for their value. And guess what? You don’t even have to return the original purchase. 🎉

*No Bracketing, Please! Buying the same item in multiple sizes or colors to send back the rejects? That's a no-go for our Size Forgiveness Policy.

🫦 Intimate Apparel. FInal sale.

Intimate Apparel = Final Sale: Think underwear, swimwear, and leather goods. Due to health and hygiene reasons, we can't resell these, so they're yours for keeps!